Shipping & Returns

Discreet Packaging

Chiara’s Adult Shop is a huge advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your ordinary mail or packages. The only identifying marks are your mailing address and ours. The name “Chiara’s” does not appear anywhere on the outside of your package. 

 

Domestic Shipping Information

Chiara’s Adult Shop strives to ship all orders received before 1:00 pm Central Standard Time (2:00 pm Eastern Standard Time), same business day from our warehouse located in San Fernando, CA. We work with all of the major carriers, including UPS, FedEx & USPS, that provide you the most cost-effective means of delivery.

Standard Shipping

Delivered in the United States in 5-8 business days.

Orders are delivered in the United States, Alaska, Hawaii, or U.S. Territories in 10-14 business days. The United States Postal Service delivers these orders. Standard shipping can be used for any destination, including PO/APO/FPO addresses.

Expedited Shipping

Delivered in the United States within 3-5 business days.

Place your order before 2:45 pm Central Standard Time Monday through Friday, and we will process your order that same day. The United States Postal Service delivers these orders.

 

International Shipping Information

 

Shipping rates can vary by Country. During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.

DHL Standard Delivery

Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. Door to door tracking.

DHL Priority Delivery

Estimated delivery: 3 to 10 business days. Duties and taxes included. Door to door tracking.

DHL Express Delivery

Estimated delivery: 2 to 4 business days. Duties and taxes may be due upon receipt. Door to door tracking. 

Shipping Exceptions

International orders might be delayed while they clear customs. DHL and other carriers do not pick up or deliver on U.S. holidays, which might delay your order. This will be noted when you checkout and in your online order status.

 

Shipping To Military Addresses

All U.S. military personnel are considered to reside in the United States, regardless of where they are stationed, for shipping purposes. Because of this standard, there are specific guidelines you must follow to deliver an order to a military address.

 

• Address the package like normal with the recipient’s name and other information.

• Instead of a city, select either APO (Army Post Office) or FPO (Fleet Post Office).

• Instead of the state, select A.A. (Armed Forces Americas), A.E. (Armed Forces Europe & Middle East), or A.P. (Armed Forces Pacific).

• Enter the zip code provided by the military.

• For Country, select the United States regardless of where the recipient is stationed.

 

Because of military guidelines, we have to ship your order via the United States Postal Service.

 

Backordered Items & Shipping Policies

If one of your items is back-ordered, it will be shipped separately on a later date via standard shipping, and you will not be charged extra. We cannot ship free or back-ordered items by express mail. 

Chiara’s Adult Shop requires a signature for all orders that exceed $250 and for items that exceed $149.

 

Defective Policy

We strive to provide the best customer service and products in the adult toy industry. We have an easy return process. Products with manufacturing defects must be returned within 60 days from receipt. Contact us at info@chiarasadultshop.com representative regarding a return.

Please email us a list of all of your items that you are returning and pictures of the defects.

When the return is shipped back to our warehouse and processed by our returns department, you will be credited with the full amount. We will also email you once the transaction is complete.

Please be aware that Chiara’s Adult Shop is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your r turn order in case it is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

 

Returned Orders

The customer will be charged a 20% restocking fee and all shipping charges on refused orders.  

Note: We will only process returned items that were purchased directly from www.Chiarasadultshop.com.

Chiara’s Adult Shop is not responsible for stolen, lost, or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.

 

Damaged Products

All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Chiara’s Adult Shop within 48hrs from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage. Chiara’s Adult Shop asks that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as all carriers require this.

 

Frequently Asked Shipping Questions

Can I track my order?

Absolutely, after checkout, within 2 hours, you will be provided tracking information when you will receive your order.

 

What kind of packaging does my order come in?

Chiarasadultshop.com products are shipped in non-descript envelopes and boxes with only our address on the mailing label and our return address.

 

When will my order be shipped?

See the status of your order. Standard delivery orders are shipped within 24 to 48 hours. After checkout, within 2 hours, you will be provided tracking information when you will receive your order.

 

Do I need to sign for my order?

Chiara’s Adult Shop requires a signature for all orders that exceed $250 and for items that exceed $149.